What to do when faced with an event that is insured under your policy
In respect of medical claims you should submit claims to your private health provider prior to lodgment with Chubb.
In the event of a delay, a document must be requested from the tour operator or the representative of the tour operator concerned confirming the specific transport number (e.g. flight number), the delay period and the reason for the delay.
All losses under the Travel Documents cover must be reported to local authorities and written acknowledgment obtained.
In addition to these the following additional supporting documents are required based on the type of claim you are submitting:
Benefit Being Claimed For |
Proof of Loss Document |
---|---|
Air Accident |
|
Medical Expenses |
|
Cancellation |
|
Flight Delay |
|
Loss of Travel Documents |
|